S-Embroidery.com :: Privacy statement

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Privacy statement

1. Introduction
GR Team Ltd dba S-Embroidery.com values the privacy and security of the information that you share with us. This Privacy Statement applies to information collected by S-Embroidery through S-Embroidery.com (the “website”). This Statement describes how S-Embroidery.com collects, uses, shares, protects, or otherwise processes your personal information. By using this website, you agree to the terms of this Privacy Statement.

2. Collection and use of information

S-Embroidery.com collects personal information in order to handle your orders of products from S-Embroidery.com.

You may need to provide S-Embroidery.com with personal information such as names; phone number; billing and email addresses;

S-Embroidery.com uses such information for:

  • handling orders; providing receipts; providing customer service; providing dispute resolution, chargebacks, refunds, or related issues;
  • marketing and surveys; detecting and preventing fraud; detecting and preventing violations of our legal agreements;
  • measuring, improving, and customizing our services and
  • fulfilling other technical, logistical, financial, tax, legal, compliance,  administrative, or back office functions.

    Transaction Information

S-Embroidery.com collects information on each order processed through our website. Such information may include the order amount; the products purchased; the identity of the customer; payment type; location and Internet Protocol address.

S-Embroidery.com uses such information for order fulfillment, refunds, for customer service, for website optimization, or for other administrative or business purposes. S-Embroidery.com retains order information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

We use a third party payment processor to process on line payments made to us. In connection with the processing of such payments, we do not collect and we do not store any financial information such as credit card numbers.

Cookies, Web Beacons, and Logs

S-Embroidery.com collects information related to your use of our website using cookies, web beacons, and log information.

Cookies are small files containing strings of text stored on your computer. S-Embroidery.com uses cookies to authenticate you as a user when you log in, track your session, deliver content specific to your preferences and interests, store the contents of your shopping cart, provide features related to customer service, and provide other functions.

Web beacons are objects embedded into web pages that allow us to determine whether and for how long users view web pages. We use web beacons for site traffic reporting, unique visitor counts, auditing and reporting, personalization, and other functions.

Log information may include web requests, Internet Protocol address, operating system, browser type, browser language, date and time of your request, and cookies that may uniquely identify your browser. S-Embroidery.com uses this information to enhance the functionality of the website and to make your access more convenient, secure, and efficient.

S-Embroidery.com also uses information gathered from logs, cookies, and web beacons to monitor website performance; improve website design, functionality, and security; and assemble web analytics and activity trends. S-Embroidery.com retains such information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

You may stop your browser from accepting cookies or web beacons. The Help section of your browser should explain how to configure your browser’s cookie handling. Your browser may have add-ons that may help you block web beacons. You may have limited functionality if you block cookies or web beacons set by our website.

Google Analytics

2CO uses Google Analytics, a web analytics service. Google Analytics uses cookies, web beacons, and other means to help 2CO analyze how users use the site. You may find Google’s Privacy Policy here

3. Choice
We will seek your consent prior to using your personal information in a manner incompatible with the purposes we described in our Privacy Statement at the time of collection. You may choose not to provide any personal information to S-Embroidery.com, in which case we will be unable to provide services to you.

4. Sharing of Information
S-Embroidery.com only shares information as described in this Privacy Statement.

S-Embroidery.com may disclose personal information to other organizations that perform services on our behalf. We require such organizations to use such information solely for the purposes of providing services to us and to protect the personal information with appropriate safeguards.

Such organization is 2Checkout.com Inc (2CO) in the USA who are processing credit and debit card payments for us. Information we provide is the minimum required for the payment processor to handle payment transactions - customer names, billing and E-mail address, phone number, order amount and products purchased. The privacy policy of 2CO is available at: https://www.2checkout.com/policies/privacy-policy

S-Embroidery.com may disclose personal information where:

  • required by law or by an order or requirement of a court, administrative agency, or other government entity, or by court rules concerning the production of records;
  • S-Embroidery.com has reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others;
  • S-Embroidery.com has reasonable grounds to believe that the information relates to the breach of an agreement or violation of the law that has been, is being, or is about to be committed;
  • it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;
  • t is necessary to enforce or apply our legal agreements, to pursue remedies, or to limit damages to S-Embroidery.com;
  • the information is public;
  • you have provided consent or with your direction; or
  • other reasons allow it or other laws require it.

When we are required or permitted to disclose information, we will not disclose more information than is necessary to fulfill the disclosure purpose.

5. Access

If you created a customer account at S-Embroidery.com, you can access your user profile and view the information stored there at any time, using the log in name and password you selected when registering. If you wish, you may delete your customer account at any time
At your request, we will provide you with reasonable access to your personal information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us at the address listed in the Contact Information section below. After you request access, we will provide the personal information that you request as soon as practically possible and generally no later than thirty days following the request. If you wish to correct your personal information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be accessed or amended, we will tell you the reasons.

All personal data we process is processed by our staff in Bulgaria. However for the purpose of our on line store operation, this information is located on a server in the USA, on a secure server behind a firewall.

If you are residing in the European Union/ the European Economic Area, you have the right to:

  • access your personal information, rectify it, restrict or object to its processing, or request its deletion;
  • receive the personal information you provided to 2CO or to transmit it to another company. More specifically, based on the European Union laws, you may request and receive copies of the personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
  • withdraw any consent provided,
  • opt out of some collection or uses of your personal information, including the use of cookies and similar technologies, the use of your personal information for marketing purposes, and the use for data analyses,
  • where applicable, to lodge a complaint with your supervisory authority.

We encourage to contact us and we will respond in due time to settle all your questions and requests to the extent permitted by law.

6. Security

The Personal data you provide to us when using our online Store is stored in a single database, accessible only to S-Embroidery.com (GR Team Ltd) staff.

To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies. No financial information (e.g. credit card number) is collected or stored at the S-Embroidery.com web site. We care about your privacy and that is why ALL communications between you and our web site use an encrypted connection.When you buy embroidery designs your order will be processed through a secure payment processing server of 2Checkout.com Inc. This means that all your sensitive personal data provided during credit card payment transaction, including credit card number, name and address will be transferred over an encrypted connection in order to prevent your information from being read during transmission over the Internet.

7. Data integrity

S-Embroidery.com processes personal information only for the purposes it was originally collected and in accordance with this Privacy Statement. S-Embroidery.com takes commercially reasonable steps to ensure that the personal data is relevant, reliable for its intended use, accurate, complete, and current for the purposes for which it is used. S-Embroidery.com retains information for as long as reasonably required for business purposes or as reasonably required to comply with our legal obligations.

8. Children

S-Embroidery.com does not sell products for purchase by children. We do not knowingly collect, maintain, or use personal information from children under age 13. If you are under age 13, do not share personal information with us.

In the European Union, the age limitation is 16. Thus, if this jurisdiction applies to you, S-embroidery.com will not knowingly collect, maintain, or use personal information from children under age 16.

9. Controlling Unsolicited Email

We may send you information about our products only in case you choose to receive our newsletters when creating a customer account or in case you subscribed to our newsletter. You may log into your account and update your preferences to stop receiving this information. You may also opt out of S-Embroidery’s mailing list by clicking the unsubscribe link at the end of each newsletter E-mail or by notifying us at at any time.

10. Amendments to this privacy policy

This Privacy Policy was posted on May 24th, 2018. S-Embroidery.com reserves the right to modify or amend this privacy policy at any time and for any reason. If there are material changes to this privacy policy, S-Embroidery.com will abide by the terms described in this privacy policy at the time you provided us with your information. S-Embroidery.com will also post such changes prior to implementing the change.

11. Enforcement, Dispute Resolution, and Verification

Please contact us with any questions or concerns related to this Privacy Statement by using the address listed in the Contact Information section below. We will investigate and attempt to resolve complaints or disputes regarding personal information in accordance with this Privacy Statement. For complaints that have not been satisfactorily addressed, you may use the dispute resolution procedures established by the European Union data protection authorities (EU DPAs) for complaints concerning personal information from the EU.

12. Contact Information

If you have questions or concerns related to this Privacy Statement, you may contact us by email at or using the contact information, provided on the About us page.

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