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S-Embroidery.com :: How to buy

How to buy

Here is some information which will hopefully assist you should you have any questions concerning the procedures for buying machine embroidery at S-Embroidery:

First, this is a brief description of the steps to follow to order machine embroidery designs at our on line store:

1. Add embroidery designs to shopping cart by clicking "Add to cart" button Please make sure you have Javascript and cookies enabled in your browser and that you have selected correct "Embroidery format" and "Size" (if applicable).
Add embroidery designs to cart

A pop-up window will open to inform you that the design was added to your shopping cart. It will give you the options to continue shopping, view cart contents or proceed to checkout.

Information pop-up window

After you add the design to the shopping cart, the "Add to cart" button will change to "In cart" to indicate that the design is already in your shopping cart.

Embroidery designs in cart
2. You can proceed directly to checkout or first view cart contents to verify that it contains the designs of your choice by using the cart area in the LEFT part of the screen.

View contents of shopping cart and proceed to checkout

Clicking on the arrow will open a quick view of the items in shopping cart. Please make sure you have selected the correct embroidery format and size and that you have ordered only 1 copy of each design. Then you may proceed further by clicking any of the "Checkout" buttons or view cart in more detail by clicking the "View cart" link.

View contents of shopping cart and proceed to checkout

While on the cart screen you can view and modify (if needed) the contents of your shopping cart. To proceed to Checkout - click on any of the 2 "Checkout" buttons.

View contents of shopping cart and proceed to checkout

3. You will be taken to a screen where you can log in with your E-mail and password (if you have registered earlier). If you are a new customer or you do not want log in for some reason fill in your contact details in the required fields.
On the same screen you can create an account by checking the box "Create account for this Email". If you do not want to register - just proceed with your order.
When you are done filling in your contact details - type in the security code (used to prevent spam bots from creating dummy records) and then click the "Submit button" to continue.

Submit order of embroidery designs

4. On the next screen you can select the payment method by choosing between Credit card or Paypal (pre-selected) and Gift certificate. If you have any special requests or would like to provide us with some information concerning your order, you may do so by using the "Customer notes" field.
When you are satisfied with your order, please confirm that you accept the Terms and conditions by placing a check mark and then click "Submit order" button at the bottom of the page.


Submit order page

5. This takes you to the Secure online payment services provided by 2Checkout - page is with white background and is distinctly marked with the logo of 2Checkout (2CO)

Go to secure server to complete

6. On the screen at the 2CO site you will see the your order details. Now is the time for a last check.

2CO first screen

7. The fields on the Shipping information section are pre-filled with the contact details you provided at our web site when initiating your order.

Shipping information screen


The next section is "Billing information". If your shipping and billing address are the same, leave the check mark in the "My billing information is the same as my shipping information" box. If they are different, please remove the check mark and enter your billing address.
Please make sure that the E-mail address listed in this section is valid. This is the E-mail address we shall use for all messages, related to your order and this is where we shall send the E-mail with the attached designs.
Billing information screen


8. Next is the "Payment method" section where you can choose your method of payment Available options (Credit card, PayPal) are shown on the screen shot below.

8.1 If you wish to pay with PayPal you can activate the "PayPal" option. If you do no see the PayPal option, then most probably you have chosen an order currency which is not supported by this method. Please change order currency to some of the supported (e.g. USD, Euro).

Continue to PayPal

Click on "Continue to PayPal"

Choose PayPal

Once you get to the PayPal page, just log in to your account to finalize the payment.

PayPal

8.2. If your choice was "Credit card" you can enter your credit card details in the appropriate fields. Please make sure you have filled in ALL fields correctly. Credit card number must be entered with no dashes or spaces - just the digits. Finish the transaction by clicking the "Submit payment" button.
Please note that on your credit card monthly statement you will see the name of 2Checkout.com.

Change order currency

That will be all. After your payment is processed you will receive the designs you purchased by E-mail usually within 24 hours. Please make sure that your mailbox has enough free space and that your provider does not impose any limitations on receiving ZIP archive files.
If you need more information, you may want to read to the end of page. In the text below we have added more detailed explanations on the steps, outlined above.

1. Choose your designs

You are most welcome to browse our machine embroidery designs catalog. In order to make it easier for you, the designs in the catalog are classified in different categories (e.g. Lace Embroidery, Christmas Embroidery, Valentine Embroidery, etc.). The newest designs in each category are always on the first page. You can also sort the embroidery designs by their name, price and code (SKU).
The number of designs on each category page may vary. In order to see all designs in a section, please use the small "Result pages" tabs, available both above and below featured embroidery designs.
You can view detailed information on each machine embroidery design by clicking either on its thumbnail image or on the "See details" link below the image. Product details always include the design size which is presented in both inches and millimeters. Before adding an embroidery design to your shopping cart please make sure that the design will fit within the working area of your embroidery machine hoop. It is of course possible to resize a design, but on quite a few occasions reducing the size may have a negative impact on quality of the stitched design.
You may also want to check that your embroidery machine can use the available formats for each embroidery designn. If you do not find your machine's format, please contact us. We may be able to help you.
It is a good idea to read our Terms and conditions prior to buying a product.

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2. Add embroidery designs to cart

Your web browser must have Javascript support turned on in order to use our shopping cart. If Javascript is disabled, please click the link in the Authentication Section (in the right column).
We do not require you to register as a member in order to be able to buy embroidery designs using our shopping cart. You will be required to log in (if you are a registered member) or enter your contact details (if you have not registered previously) only when you have filled your cart and want to checkout.
When you find a design you would like to buy, you can add it to your cart by clicking the "Add to cart" button on the detailed information page of this product. Please make sure that you have chosen the right machine embroidery format and the right size for your embroidery machine.
Please note that we have chosen NOT to take you to the shopping cart each time you add an embroidery design to it. So, when you add a product to your cart, you will remain on the product page but there will be changes in "Your cart" box (located in the right part of the screen): the "Cart is empty" icon and text will be replaced by a filled cart icon and information on the number of products you have placed there and their total value.
You can at any time go to the shopping cart by clicking on the "View cart" link or you can checkout by clicking on the "Checkout" link.
Please note that if you have logged in as a registered member, you can add products to your Wish list and come back to continue shopping at some other time.

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3. Checkout, Payment, Credit Card Information

When you are finished shopping you can make a last check of the embroidery designs you have placed in the shopping cart (click "View cart" link). If you are satisfied with your choice you can then proceed to Checkout. It is now that we shall require you to log in (if you are a registered member) or enter your contact details (if you have not registered previously) because we'll need this information in order to deliver the embroidery designs you have picked at our site.
S-Embroidery does NOT collect and does NOT store your credit card information so, please, do not send us any such information. All payments for embroidery designs you purchase at S-Embroidery web site are processed through the Online payment services provided by 2Checkout. When you finalize the order at the secure site of 2Checkout.Com, Inc. you have to enter the billing information yourself. We cannot do this for you.
You can pay for our embroidery designs by credit card Visa, MasterCard, Discover/Novus, American Express, Dinners, JCB. All derivatives of these brands are also supported. You can also pay with PayPal.
Any credit card information you enter when your order is processed by 2Checkout.com will be securely encrypted.
Please note that in order to minimize credit card fraud and to protect both you and us, the payment processing system will verify your credit card's CVV code, address and your bank's phone number, and ensure that the card is good for the amount required to complete the transaction. After your payment is processed, the dollar value of the purchase will be authorized against your card and a confirmation of the sale will sent by email to you and to us. Please note that on your credit card monthly statement you will see the name of 2Checkout.com (2CO) .

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4. Embroidery Designs Delivery

Upon receiving confirmation from 2Checkout.com that your payment has been processed, we shall be able to deliver the embroidery designs you purchased.
Designs will be sent to you by E-mail FREE of charge, . Delivery will be made ASAP, and no later than 24 hours after your order was processed. We shall use the E-mail address you entered upon registration/checkout, so please, make sure you have given us the correct address.
You may also want to check that your E-mail account has sufficient free space available. Please note, that if you mailbox is filled with messages and there is not enough free space your mail server may reject the E-mail message with the attached files and thus delay or even prevent delivery if the embroidery designs you purchased from S-Embroidery.
In order to reduce size of the E-mail messages, all files we sent to our customers are compressed into a ZIP archive - separate file for each embroidery product. If you are using MS Windows you could open and browse contents of the ZIP files directly form Windows Explorer, just as you would do with any folder on your disk. If you have other operating system, or if you have turned this feature off, you can decompress the contents of the ZIP file with the help of WinZip (can be downloaded at http://www.winzip.com/) or 7-Zip (this freeware program can be downloaded at http://www.7-zip.org/).
Normally the embroidery designs you purchase will be delivered by E-mail as soon as possible within 24 hours. If you do not receive our E-mail message for more than 24 hours after your order was processed, please contact us immediately.

5. If you have any problems purchasing our embroidery designs

Should you encounter any problems or should you have any questions related to the S-Embroidery site or if you have any problems while your order is processed by the online payment services provided by 2Checkout., please do not hesitate to contact us.